GDPR Pain Reframe PRIVACY NOTICE

I am committed to protecting your privacy and the security of your data as you use my websites, participate in my offerings, and exchange information with my business. When you do so, please understand that those interactions will be governed by this Privacy Policy.

 

Scope This privacy notice (sometimes referred to as a privacy policy or privacy statement) concerns personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain. The UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of UK data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and its storage within the UK.

 

Pain Reframe, based at www.painreframe.com, is pleased to provide the following information:

 

Who we are Pain Reframe provides education for people with back pain of a chronic, persistent or recurrent nature.

 

Personal Data  a) For the purposes of providing education and advice /guidance, Pain Reframe may require detailed medical information. We will only collect information relevant and necessary for providing accurate education and advice /guidance and determine the level of success / improvement. This data is always held securely, is not shared with any third parties. To be able to process your personal data it is a condition of participation that you give your explicit consent to allow Pain Reframe to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments, provide reports or other information concerning your treatment.

 

1. b) For marketing purposes, Pain Reframe may also use the contact details provided by you to respond to your enquiries including making telephone contact and emailing information to you which Pain Reframe believes may be of interest to you. You may opt out of marketing emails by clicking the “unsubscribe” link at the bottom of messages.

 

1. c) In making initial contact with Pain Reframe you consent to Pain Reframe maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Pain Reframe may occasionally also act on behalf of its clients in the capacity of data processor, when we may promote other services, who may not be employed by us. Pain Reframe do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this privacy notice. You may opt out of marketing emails by clicking the “unsubscribe” link at the bottom of messages.

 

1. d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.

 

1. e) Pain Reframe’ website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. WordPress.org uses cookies to help Pain Reframe to identify and track visitors and their website access preferences. Pain Reframe’ website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Pain Reframe’ website.

 

1. f) Pain Reframe will only collect the information needed so that it can provide you with the services required and assess the success / benefit of the intervention.

 

Third-Party Analytics

I reserve the option to use third-party analytics services (such as Google Analytics) to evaluate and aggregate visitor data. Should these services be implemented, this privacy policy will be updated with relevant details.

 

Other Third Party Tracking Tools

I may also collect or receive information from third parties, such as Facebook, Instagram and/or other third-party social media and similar sites.

 

You may unsubscribe from marketing communicaitons by clicking the “unsubscribe” link located on the bottom of any marketing email you receive from me.

 

You will not be able to opt out of transactional emails related to purchases.

 

I will endeavor to accommodate your Personal Information management requests in a timely manner.

 

Legal basis for processing any personal data:  To meet our legal obligations of obtaining a health history and legitimate interest to respond to enquiries concerning the services provided.

 

Legitimate interests pursued by Pain Reframe  To promote treatments for patients with all types of musculoskeletal problems including back pain and neck pain, sciatica, headaches, chronic pain, persistent pain, degenerative conditions and other health conditions.

 

Order & Billing Information

When you place an order with my business, you will be required to provide information for processing your payment. This generally includes a debit or credit card or other payment information, expiration dates, card security codes, your billing address, and similar information. I keep track of the products and services you purchase.

 

All of the above information is generally captured and processed by third-party vendors, such as customer relations management providers, payment processors, and merchant account providers. I do not to capture this information on my own websites. Third-party vendors assisting with my business operations have their own privacy policies and terms of use for how they process information I share with them.

 

Such vendors include, but may not be limited to:

Google

WordPress

WPForms

Zoom

 

How I Use and Share Your Information

I use the information I collect to understand your needs and to:

 

• present relevant information and content through my websites and email services;
• communicate with you, provide services, process orders, and administer programs;
• respond to your requests, ask for your feedback, and provide customer service;
• inform you of my offerings (and those of third-party colleagues and partners that may be of value for you);
• improve my website, services, and offerings; and
• fulfill my legal or contractual obligations to you.

 

When you purchase products, services, or programs via my websites, your credit card company will record information about your purchase. I will not provide any additional personal data to your credit card company without your permission.

 

As necessary, I may share information collected with third parties assisting in the administration of my programs or services, including to those providing technical support, customer service, marketing assistance, etc.

 

In the event of the sale or transfer of my business to a third party buyer, or into collective ownership, or in the event of bankruptcy or liquidation, I may, as necessary, share your data with the buyer(s) or transferee(s).

 

In the event that I need to collect on a debt owed by you, I may, as necessary, share your information with an attorney or a court of law.

 

As required by law, court order or government agency, or when disclosing information is reasonably required to protect my business, it’s property, my website, and the safety of others, I may be required or compelled to disclose information.

 

Personalized Ads

Through third party marketing partners or third party sites such as Google, Facebook, or Instagram, I may display advertisements to you based on data collected during your visit to my websites.

 

Children Age 17 and Under: We are not currently in a position to provide services for children. The Company recognizes the special obligation to protect personally identifiable information obtained from children age 16 and under. AS SUCH, IF YOU ARE 17 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If the Company discovers that a child age 17 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.

Pain Reframe nonetheless encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:

• Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
• Know the sites your kids are visiting and which sites are appropriate.
• Look for Website privacy policies. Know how your child’s information is treated.
• Check out the FTC’s site for more tips on protecting children’s privacy online

 

Please Be Mindful

I am not responsible for any unauthorized third-party use of information provided when you participate in a shared, group, environment, such as in webinars, classes, and online conferences, via email, in chat rooms, on my blogs, or via telephone calls.

 

Consent Through agreeing to this privacy notice you are consenting to Pain Reframe processing your personal data for the purposes outlined. You can withdraw consent at any time by using the email address or telephone number provided at the end of this privacy notice.

 

Disclosure  Pain Reframe will keep your personal information safe and secure, only staff engaged in providing your assessment and advice will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Pain Reframe will not disclose your Personal Information unless compelled in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

 

Retention Policy Pain Reframe will process personal data during the duration of any treatment / membership / affiliation and will continue to store the personal data for 7 years after your last interaction date for Adults.

 

Your rights as a data subject  At any point whilst Pain Reframe is in possession of, or processing your personal data, all data subjects have the following rights:

• Right to information – you can ask for information about what data is being processed and the rationale for such processing.
• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

 

In the event that Pain Reframe refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Pain Reframe can confirm what information it holds about you and how it is processed.

 

You can request the following information:

• Identity and the contact details of the person or organisation (Pain Reframe) that has determined how and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Pain Reframe and information about these interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

 

Changes to This Privacy Policy

I may update this Privacy Policy as necessary in accordance with developments in the Internet privacy sphere and to protect your data. Whenever changes are made, the date at the top will be updated. I do not ever intend to make my Privacy Policy less protective.

 

Contact Me

If you have any questions about this Privacy Policy, please contact me via email at painreframe@gmail.com with “Privacy Policy” in the subject line.

 

To access what personal data is held, identification will be required :Pain Reframe will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Pain Reframe is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to Pain Reframe@gmail.com.

 

Complaints In the event that you wish to make a complaint about how your personal data is being processed by Pain Reframe you have the right to complain to us. If you do not get a response within 30 days you can complain to the ICO.

The details for each of these contacts are:

Nick Steele, email: Pain Reframe@gmail.com     Phone (+44) 0739 673 6161

ICO Wycliffe House, Water Lane, Wilmslow, SK9 5AF  Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/

First issued 15 April 2023

 

 

 

Refund Policy

 

Money Back Guarantee: Contact us at least 7 days before the first session you are enrolled in & we will refund you, no questions asked. This has been set at 7 days prior to the first session you are enrolled in as course numbers are intentionally limited. This allows 7 days to offer your place to someone else, should you chose to withdraw from the course.

 

After the course begins: There are no refunds or exchanges for change of mind, or change of heart available for this product / service due to the digital nature of materials, regardless of circumstances, after your initial consultation.

Copyright: all the material within the course is © Pain Reframe.  We ask that you respect our work and content by not sharing without express permission of the authors.

Pain Reframe Disclaimer 2025

Please read the following health information and disclaimer – please read prior to engaging in any exercises or practical’s.

The following information relates to any and all materials in Pain Reframe courses, articles, emails, social media posts and website materials.

The recommendations made in this course are generic and for educational purposes only, aimed to support you with clear and empowering information and are not meant to replace formal medical treatment. Individuals with medical problems should consult their physicians about the appropriateness of following Pain Reframe courses / protocols, including any movements, stretches, exercises or practical’s described or recommended in any Pain Reframe course or material. It might be helpful to discuss appropriate modifications relevant to your circumstances and conditions with your physician or health professional.

When participating in any exercise or exercise program, there is the possibility of physical injury. If you engage in this exercise or exercise program, you agree that you do so at your own risk, are voluntarily participating in these activities, and assume all risk of injury to yourself.

The people at Pain Reframe cannot accept responsibility for any misuse or misunderstanding of any information contained here in, or any loss, damage or injury, be it health, financial or otherwise, suffered by any individual or group acting upon or relying on information contained here in.

If you have concerns about your health, please seek professional advice. If you have any medical conditions you should consult a medical practitioner before you follow any techniques or methods described here in.

Please do not practice any of these exercises while driving or handling heavy machinery. Mindfulness practices are not recommended for anyone with a history of psychosis, or for those currently suffering with acute depression.

 ONLINE BREATHWORK is not for everyone.  If you have ever experienced a psychosis, psychotic episode, schizophrenia, epilepsy or have an existing medical or mental health condition you should consult with your GP or Psychologist before practicing Breathwork online.